Ek second…
A person answers, usually within a day. If your numbers look wrong, send us the file and we will go through it line by line.
Best for anything to do with your data, your account or a number that looks off.
hello@ecomuncle.comThis one matters more than anything else to us. Send the payout sheet and tell us what you expected. We will find it.
Report itThe order report, a .csv from the Orders page, and the payout sheet, an .xlsx from Payments then Payment reports. The dashboard works with either one alone, but returns and settlements only appear when you upload both.
No, and we never will. You download two files yourself and upload them here. We do not log into your Meesho account or act on your behalf there.
Go to Uploaded Files and remove it. Every number recomputes instantly without it, and you can put it back at any time. Uploads are never destructive.
It settled in a later payout file than the one you uploaded. Upload the next month and it will move across on its own. It is not overdue, and we will never tell you it is.
Because you have not entered a cost for that product. We will not guess your supplier price, because a guessed profit is worse than no profit at all. Enter costs on the Product Costs page and the figures appear.
Send us the file at hello@ecomuncle.com and we will check it line by line. If we are wrong we will fix it and tell you what happened. If Meesho and the sheet disagree, the sheet is what actually paid you.
Yes, with no login and no limits. The label cropper, PDF layout and both calculators run entirely inside your browser and send us nothing.
From your account page, in one click. You keep access until the period you paid for ends, then drop to the free plan with your data intact.
The guides explain how Meesho's files work, and most support questions turn out to be answered there.